CONSULTING

Quality Management Consulting For Hospitals

Our approach to management consulting is unique. We only take assignments where we have direct and high level management experience. That means 100% uptime from the first day we enter your facilities and begin our work.

Direct Difference offers our unbiased leadership and mastery of management and quality control for healthcare. Our vast experience with core measures and data abstraction gives us a strategic high ground from which we can execute a broad array of quality, management and performance improvement consulting services.

Take a look at our service promise in these areas:

• Accreditation Success
• Patient Safety
• National Quality Forum (NQF) Compliance
• Quality Care
• Medical Staff Services (OPPE, FPPE)
• Claims Management
• Patient Satisfaction
• Occurrence Reporting & Response
• Complaint & Grievance Response

Our consultation will target key points of your operation:

Analyze and identify problems

Everyone in healthcare talks about improving quality, but there seems to be more questions than answers. What you need is an actionable plan that defines, measures, analyzes, and (ultimately) improves your hospital’s quality performance. Our consultative methodology will help you define quality as it pertains to your operation. And what improvements do you make as a result of your measures? Does your staff need coaching and exercises that infuses best practices. Medicare and the Joint Commission have sets of core measures. Our job is helping you sharpen skillsets to meet the metrics. More »

Educate physicians and hospital staff on ways of improving core measures performance

We start by sharpening our definition of individual roles and responsibilities, and increase training for core measure standards (common procedural errors, changes and updates). From there, we can revise your protocols for AMI, HF, PN, surgical patients, sharpen your implementation of all other core measures (because they ALL matter), and help you integrate QAPI procedures into your regular operations.  We will also introduce improvements to  your quality assurance program to keep your CMS core measures performance on track. More »

Guidance on implementation of new protocols and practice changes

Guidance starts with examining best practices, but after that come the serious high level analysis of clinical guidelines and protocols as ‘care maps’ for specific conditions and procedures. We can also make department-specific quality assurance plans with short and long-term goals for staff. We can help you grow your library of improved education and training materials that target error reduction, regular hand washing, and infection prevention. More »

Improve core measure performance and publicly reported scores

Our client healthcare organizations succeed because they have implemented best practice initiatives and hospital improvements that propel them with improved performance in Core Measures. Enhanced recognition is the byproduct of measurable and sustainable progress in core measure performance. We have found that big things happen when you  think big.  So we minimize retraining costs, reduce time-to-implementation, eliminate waste, and efficiently increase patient satisfaction – and little surprise that core measure performance (and revenue) also increases. More »

Guidance on current and developing legislation

As our client, we will continually update and give guidance regarding current and future legislation regarding core measures.  For more than twenty years, we have stayed at the leading edge of such developments that can significantly change your game plan. As leaders in healthcare consulting this strategy and transformation brings you valuable guidance every step of the way, from strategy development through to execution. With our unbiased, candid, third-party approach to these developments, our clients gain an extra measure of preparedness and preparation that keeps them sharp and productive. More »

Maximize value-based purchasing reimbursements

Are you concerned about VBP? We have been vigilant about value-based purchasing and we have spent a great deal of time developing tools that will help you gain advantages and enhanced revenue potential. Authorized by the Patient Protection and Accountable Care Act of 2010, VBP protocols  WILL change the way your organization is reimbursed based on quality performance on CMS determined core measures. Our job is to help you focus on the metrics and improve results where necessary. As with all of our consultations, we deliver tough messages that ultimately lead to even stronger operations. More »

American Heart Association recognition

Not surprisingly, we have received many consulting proposals from health organizations that seek recognition from the American Heart Association. The esteem having a place on this list cannot be overstated. But the method for achieving such a milestone is surprisingly simple:  processes and procedures that achieve metrics and outcomes. Through our consultation, we can help you meet and exceed the rules with an outcomes-based quality improvement program that focuses on AHA guidelines while broadening quality performance and improving care for high-risk STEMI/NSTEMI patients.

Advanced certification as a Primary Stroke Center

So much attention has been placed on the treatment of stroke. The goal of course is to make substantial improvement in patient outcomes. Our consultancy has helped many of our clients implement programs that target the Get With The Guidelines (GWTG) Stroke Performance Achievement Award (PAA) and certification for the Joint Commission/American Heart Association Primary Stroke Center (PSC) program. As more “baby boomers” enter higher risk stages for stroke, the strategy is to prepare for a surge in cases with high level, excellent care and outcome potential.

Conclusion

Choosing Direct Difference consultants you will get the kind of results you want for your health care organization. Contact us for an initial free consultation.